Overview
Allow users to deposit money into their accounts and increase the number of MAUs and user retention
Problem
Users have to jump through multiple hoops in order to get their cash or checks into their personal accounts
Solution
Introducing Cash Deposit is a crucial feature for our users. We have included the Cash Deposit option as part of the frequently used Add Money button.
Solution
Worked with our partners at Incomm to build the most intuitive process by automatically re-generating barcodes.
Solution
Users have expressed their frustration with the lack of mobile check deposit capability and concerns around the cost of alternative methods like INGO and its complex process.
Research
Our data has shown that more than 50% of our customer reviews and requests include money movement related issues. Words like “cash” and “check” are common reoccurrence especially in the lapsed users survey that we sent out.
Solution
Introduce a seamless way to deposit money into your N26 account with a cash deposit product
Concept testing
Based on the two pillars that we deduced from our user research and interviews, we designed three different concepts that address: Simplicity and Flexibility. All the designs were anchored by developing a product that is safe, quick and accessible.
Outcome
We started developing Cash Deposit and began story-mapping for the Remote Check Deposit product
Next steps
Evaluate user reviews after shipping the products and make a decision around increasing the number of retailers and introducing card swipe
